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Health Club Front of House Assistant

1 month ago

Bury St, Suffolk, United Kingdom Bannatyne Health Club Full time
Health Club Receptionist Job Description

**Job Summary:**

We are seeking a highly organized and customer-focused individual to join our team as a Health Club Receptionist. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring seamless service delivery, and promoting our spa services and retail products.

**Key Responsibilities:**

* Greet and welcome guests with a friendly and professional demeanor
* Manage spa bookings and appointments, ensuring a smooth scheduling process
* Handle guest inquiries, providing information about spa services, treatments, and products
* Process payments and manage the reception area efficiently
* Assist with the promotion of spa services, special offers, and retail products
* Ensure the reception area is clean, tidy, and inviting at all times
* Coordinate with Spa Therapists and other staff to ensure seamless service delivery

**Requirements:**

* Strong interpersonal and communications skills
* A genuine passion for health, wellness, and customer service
* Excellent organizational skills and multitasking abilities
* Ability to establish rapport, build trust, and demonstrate credibility
* Ability to work flexible hours, including weekends and holidays

**What We Offer:**

* Competitive rate of pay
* Opportunities for career and personal development
* A supportive and dynamic work environment
* A comprehensive benefits package

**Why Bannatyne?**

Bannatyne is a leader in the health and wellness industry, committed to providing exceptional service and creating memorable experiences for our guests. As a Health Club Receptionist, you will be part of a team dedicated to making a difference in people's lives.