Duty Management Lead
2 days ago
Bournemouth Airport is a key player in the UK's aviation industry, and we're looking for a Duty Management Lead to join our team.
As a Duty Management Lead, you'll be responsible for leading operational teams and driving customer service excellence.
Main Responsibilities:- Operational Planning: Identify potential risks and develop contingency plans to mitigate them.
- Team Leadership: Guide day-to-day activities, monitor performance, and implement efficiency improvements.
- Stakeholder Engagement: Foster strong relationships with departments, airlines, and stakeholders to ensure open communication.
- Incident Response: Provide guidance during incidents and ensure clear communication with passengers and stakeholders.
- Change Management: Lead operational changes that enhance efficiency and customer experience.
- Regulatory Compliance: Ensure all operational changes adhere to relevant regulations and standards.
- Airport Operations Expertise: A deep understanding of airport protocols, procedures, and policies.
- Leadership Skills: Experience leading and developing teams, offering guidance and support.
- Effective Communication: Ability to build relationships and keep everyone informed.
- Careful Decision-Making: Confident in making decisions under pressure.
- Stakeholder Management: Comfortable working with different teams and building trust.
- Regulatory Knowledge: Familiarity with regulatory requirements.
- Adaptability and Resilience: Ability to stay calm and manage challenges proactively.
The estimated salary for this role is £57,500 - £77,500 per annum, depending on experience.
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