Technical Administrator

1 week ago

Bracknell South, United Kingdom BSRIA LTD Full time
About the Role

We are seeking a highly organized and detail-oriented Technical Administrator to join our Compliance team at BSRIA LTD. As a key member of our team, you will provide critical support to our engineers and clients, ensuring seamless delivery of our services.

Key Responsibilities
  • Generate envelope area/volume calculations from engineering drawings using professional software
  • Liaise with clients to obtain technical drawings and information
  • Manage customer bookings from initiation to completion of service
  • Populate databases with customer and order details
  • Process and manage customer complaints and feedback
  • Collaborate with engineers and clients to resolve queries and escalate issues as needed
  • Ensure high standards of customer service and provide quotations, updates, and status reports
  • Maximize resource efficiency through effective allocation and utilization of internal booking systems
  • Disseminate knowledge and train staff members in areas of expertise
  • Undertake cross-functional activities, including Quality Assurance, call covers, and administrative tasks
Requirements
  • Excellent mathematical skills for envelope area/volume calculations
  • Excellent written and verbal communication skills
  • Strong time management and prioritization skills
  • Proficiency in Microsoft Office, particularly Excel and Word
  • Ability to work proactively without supervision and as an effective team member
  • Accuracy and attention to detail
  • Innovative thinking and problem-solving skills
What We Offer
  • Workplace Pension Scheme
  • Life Assurance
  • Online GP Support Services
  • 26 Annual Holidays and additional Bank Holidays
  • Employee discount voucher benefit portal
  • Company Sick Pay
  • Eye tests
  • Compassionate Leave
  • Bounty Scheme
  • Christmas Shutdown period
  • Free car park and electrical vehicle charging point
  • Employee well-being program

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