Proactive Service Delivery Manager

2 days ago


Northampton, Northamptonshire, United Kingdom HanseVision GmbH Full time
About the Position:

We are seeking an experienced senior engineer to join our team at HanseVision GmbH. In this role, you will be responsible for delivering exceptional service delivery to our clients.

Responsibilities:

  • Deliver proactive monitoring and alerting services to our customers.
  • Provide technical support and collaborate with the team.
  • Ensure customer incidents are resolved efficiently.

Requirements:

  • Minimum 5 years' experience in a similar role.
  • Strong knowledge of monitoring tools & alerting systems.
  • Experience with RMM tools, Backup monitoring tools, SIEM tools, and Antivirus solutions.
  • Industry recognised accreditations such as Microsoft Azure & 365, CCNA, and Veeam VMCE are highly desirable.

What We Offer:

  • Hybrid Working.
  • Top-of-the-range technology.
  • Subsidised health care/medical benefits.
  • Annual Leave – 25-30 days plus.
  • Progression Plan – training & mentor programme.

Salary: The estimated salary for this position is around €80,000 - €100,000 per year, depending on location and experience.



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