Service Desk Support Specialist

1 month ago


Leighton Buzzard, Central Bedfordshire, United Kingdom Intec Select Full time
Job Title: 2nd Line Support Analyst

Our client, a leading Microsoft consultancy partner, is seeking an experienced 2nd Line Support Analyst to work with several of their key clients.

Key Responsibilities:

  • Manage and resolve tickets through escalation or resolution.
  • Provide technical support to end-users.
  • Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.
  • Manage calls logged at the Support Desk, ensuring timely resolution in accordance with agreed SLAs.
  • Act as a point of escalation for first-line support calls.
  • Share technical expertise within a team framework.
  • Maintain a professional demeanor.

Required Skills and Experience:

  • Microsoft Exchange
  • Active Directory
  • Cloud platforms (Azure, AWS, or Google Cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Routing/switching equipment (Cisco, Dell, HP)
  • Citrix (XenApp/XenDesktop)

Benefits:

£30,000 - £35,000 Basic Salary + Bonus + Excellent Benefits Package



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