Guest Experience Ambassador

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time

Deliver Exceptional Guest Experiences

As a Guest Experience Expert at Hanbury Manor Marriott Hotel & Country Club, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm and welcoming demeanor will make our guests feel at home, and your attention to detail will ensure that every aspect of their visit is seamless and enjoyable.

Key Responsibilities:

  • Process guest check-ins, assigning rooms and activating room keys
  • Coordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Provide guests with information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges, as well as cashing guests' personal and traveller's cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What We're Looking For:

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift

Perks You Deserve:

  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues

At Hanbury Manor Marriott Hotel & Country Club, we are committed to providing our guests with an exceptional experience. If you are a people person with a passion for delivering outstanding service, we want to hear from you.



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