Night Receptionist

3 weeks ago


Ware, Hertfordshire, United Kingdom Exclusive Hotels and Venues Full time

Job Overview

We are seeking a Night Receptionist to join our team at Fanhams Hall in Ware, Hertfordshire. As a Night Receptionist, you will be responsible for maintaining our luxury standards of cleanliness and service at all times.

Key Responsibilities

  • Maintain high standards of cleanliness and service throughout the hotel.
  • Operate cleaning machinery in accordance with guidelines given.
  • Work with cleaning chemicals in line with COSHH guidelines.
  • Attend to guests' needs and requirements, including arrivals and departures.
  • Set up conference and banqueting rooms as required.
  • Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation.
  • Regular patrols to check security and safety of property and guests.
  • Work as part of a team and constantly evaluate, train and improve the experience of our guests.
  • Establish and maintain effective employee relations across departments.
  • Ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike.

The Ideal Candidate

  • A keen eye for detail.
  • Previous experience as a night receptionist or porter.
  • The ability to work alone and as part of a team.
  • The ability to work through the night.
  • Good communication skills and a high level of spoken English.
  • Exceptional organisational skill.
  • Customer service skills.
  • To have a great personality and be genuine, approachable and attentive.
  • Computer skills.
  • Positive attitude.
  • Flexibility.

Package Description

We offer a range of benefits to our employees, including:

  • 29 days holiday (increasing with length of service) Prorata for part time hours.
  • 50% Discount on food and beverage across all Exclusive properties.
  • Really big discounts of room nights across all Exclusive properties.
  • PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
  • Meals on duty provided for free.
  • Recognition and rewards scheme.
  • Access to our learning platform including great training and development programs.
  • BCorp member and commitment to improving our People, Product and Planet.
  • Free downloads to newspapers, magazines and books.
  • Cycle to work scheme.

About the Company

We are a company that values our people and is committed to providing excellent training and development opportunities. We are looking for individuals who share our values and are passionate about delivering exceptional customer service.


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