Night Manager
6 days ago
About Hanbury Manor Marriott Hotel and Country Club
Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces, and discerning service.
Job Summary:
We are seeking an experienced Night Manager to lead our hotel operations during the overnight shift. As a Night Manager, you will be responsible for ensuring that the highest levels of hospitality and service are provided to our guests. This includes representing property management in resolving any guest or property-related situation, personally assisting in resolving issues, and completing tasks.
Key Responsibilities:
- Monitor and ensure compliance with all Guidelines to Operations
- Ensure all employees are in proper uniform and are properly groomed (grooming standards in employee handbook)
- Manage all period-end inventories
- Direct, monitor, and assist all overnight staff
- Ensure guest tracking scores and employee opinion survey goals are achieved
- Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Assist in the response and resolution of all guest issues received directly from guests or from Guest Relations
- Manage employee hours
- Work with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues
Requirements:
To be successful as a Night Manager, you will need:
- Previous Front Office experience essential
- Strong Communication skills (verbal, listening, writing)
- Resilience & ability to adapt swiftly to changing situations
- Ability to influence others positively
- Attention to detail
- Opera/Marsha knowledge
- IT skills
- High school diploma or GED; 5 years' experience in the guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years' experience in the guest services, front desk, housekeeping, or related professional area
Compensation and Benefits:
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including a comprehensive training program, opportunities for career advancement, and a supportive work environment.
About Marriott International
Marriott International is a global leader in the hospitality industry, with a portfolio of brands that include Marriott Hotels, Courtyard by Marriott, Fairfield Inn & Suites, and more. We are committed to providing exceptional customer service and creating memorable experiences for our guests.
Career Advancement Opportunities:
As a Night Manager at Marriott International, you will have opportunities to advance your career through training and development programs, as well as through promotions within the company.
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