IT Service Management Specialist

1 month ago


Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time
Job Title: IT Service Management Specialist

Are you passionate about IT Service Management and looking to develop your skills in a large-scale environment? Do you enjoy working holistically across multiple ITSM functions, getting to know the services and tech you’re applying them to?

Job Summary:
We are seeking an IT Service Management Specialist to join our team. As an IT Service Management Specialist, you will be responsible for performing process tasks and activities involved in the day-to-day operation of all ITSM practices and functions for the services within your team’s tower, in line with the documented processes, activities, and success factors for each practice.

Key Responsibilities:
- Apply your knowledge and experience of industry best practice to perform underpinning process tasks and activities involved in the day-to-day operation of all ITSM practices and functions for the services within your team’s tower.
- Engage with a vast range of product-based DevOps engineering squads and Agile delivery teams, as well as other Service Management and Business stakeholders, making this role a fantastic opportunity to interact with colleagues across the entire IT eco-system.
- Take ownership and adopt a proactive mindset in your approach to all practice work, ensuring that the underpinning process tasks and activities are ultimately adding value.
- Engage with stakeholders for these underpinning tasks and activities proactively and directly.

Requirements:
- Good level of industry best practice knowledge and experience in ITSM practices and functions.
- Ability to communicate well and build positive relationships with a wide range of stakeholders and in particular with engineering teams, being able to hold high-level conversations with them about technical information.
- Curious mind with an interest in problem-solving and improving processes or ways of working.

Benefits:
- Competitive salary of £32,603.
- Employer contribution of £9,445 towards the Civil Service Defined Benefit Pension scheme.
- Best in class learning and development tailored to your role.
- Flexible working options with a great work-life balance.
- Culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.

About Us:
At Driver and Vehicle Licensing Agency, we are passionate about delivering innovative and transformative digital services that make a real difference to people’s lives. Every project we implement, touch, and deliver has a ripple effect that will wash across the nation. As we aim to keep our roads some of the safest in the world, our digital-led services help optimise a nation of individuals and businesses every single day.

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