Administrative Department Manager

2 days ago


Farnborough, Hampshire, United Kingdom RGS Global Ltd Full time

RGS Global Ltd seeks an experienced Operations Manager to join our dynamic Private Wealth and Inheritance team. As a key member of the department, you will provide administrative oversight and support to the Head of Department (HOD).

Responsibilities:
  • Meeting Organisation: Prepare agendas, minutes, and data for key meetings, ensuring all stakeholders are informed and ready to take action.
  • Scheduling: Handle the scheduling and diary management for the HOD, ensuring seamless organization of their time.
  • Client Complaints: Assist in processing client complaints, making sure issues are handled efficiently and professionally.
  • Billing Cycle: Gather up-to-date billing information from Fee Earners to ensure timely and accurate billing cycles.
  • Financial Reporting: Work closely with the Accounts team on forecasts, billing, and financial reporting to support department goals.
  • Team Improvement: Lead Fee Earner admin meetings, driving improvements and reporting feedback to the HOD.
  • Business Growth: Take charge of monthly business development meetings, collaborating with the HOD and Business Relationships Manager to boost department growth.
  • Aged Debt Reduction: Help reduce aged debt by working closely with Fee Earners to find solutions and improve financial performance.
  • Process Enhancement: Conduct regular audits, ensure all files are compliant with internal and external standards, and suggest ways to enhance processes.
  • Project Support: Support the HOD with department-wide initiatives and lead on special projects when needed.
  • Administrative Tasks: Be the go-to person for administrative tasks, answering calls, covering holidays, and stepping in wherever the team needs you.

A suitable candidate will possess excellent organisational skills, the ability to work independently, and a proactive approach to tasks. Previous experience in a similar role with team management is highly desirable.

Our salary package includes a base salary of around £55,000, including benefits and bonuses based on performance.



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