IT Service Delivery Specialist

5 days ago


Liverpool, Liverpool, United Kingdom Omni Full time

Job Title: IT Service Delivery Analyst

Job Summary:

Omni, a leading private pension scheme, is seeking an IT Service Delivery Analyst to join their technical team. As a pivotal member of the Service Delivery team, you will provide essential support to the Service Delivery Manager and the broader IT Support Teams.

Key Responsibilities:

  • Support the service delivery teams in ensuring all incidents and service requests are accurately recorded on the service management system.
  • Conduct reviews of calls to ensure the details align with service standards.
  • Review processes and implement ongoing service improvement measures as needed.
  • Support the Configuration, Problem, and Change Management processes.
  • Ensure support teams adhere to the agreed standards for ticket management and follow the technical procedures.
  • Oversee the daily operations of IT Change Management.
  • Collaborate with Configuration Management and present the rationale for hardware purchases to the Head of Technology Services & Cyber Security.
  • Manage the purchasing, monitoring, and application of software licenses, including those for Adobe and Microsoft E3.

Requirements:

  • Excellent planning and organisational skills.


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