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Liverpool, Liverpool, United Kingdom Omni Full time{"h1": "IT Service Delivery Analyst Role at Omni","p": "Omni, the largest private pension scheme in the country, is seeking an IT Service Delivery Analyst to join their technical team in Liverpool. As a pivotal member of the Service Delivery team, you will provide essential support to the Service Delivery Manager and the broader IT Support Teams.","h2": "Key...
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IT Service Delivery Specialist
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Liverpool, Liverpool, United Kingdom Omni Full timeJob Title: IT Service Delivery AnalystOmni is seeking a skilled IT Service Delivery Analyst to join their technical team in Liverpool.The successful candidate will be responsible for providing essential support to the Service Delivery Manager and the broader IT Support Teams.Ensure all incidents and service requests are accurately recorded on My Support...
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IT Service Delivery Specialist
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Liverpool, Liverpool, United Kingdom Omni Full timeJob Title: IT Service Delivery AnalystOmni is seeking a skilled IT Service Delivery Analyst to join their technical team in Liverpool.The successful candidate will be responsible for providing essential support to the Service Delivery Manager and the broader IT Support Teams.Ensure all incidents and service requests are accurately recorded on My Support...
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IT Service Delivery Specialist
2 months ago
Omni is seeking a highly skilled IT Service Delivery Analyst to join their technical team. As a pivotal member of the Service Delivery team, you will provide essential support to the Service Delivery Manager and the broader IT Support Teams.
Key Responsibilities:
- Support the service delivery teams in ensuring all incidents and service requests are accurately recorded on the service management platform.
- Conduct reviews of calls to ensure the details align with service standards and best practices.
- Review processes and implement ongoing service improvement measures as needed to enhance the overall service delivery experience.
- Support the Configuration, Problem, and Change Management processes to ensure seamless service delivery.
- Ensure support teams adhere to the agreed standards for ticket management and follow the principles of transparency, responsiveness, understanding, and support.
- Oversee the daily operations of IT Change Management to ensure efficient and effective service delivery.
- Collaborate with Configuration Management and present the rationale for hardware purchases to the Head of Technology Services.
- Manage the purchasing, monitoring, and application of software licenses to ensure compliance and optimal service delivery.
Key Qualifications:
- Excellent communication and interpersonal skills with customers at all levels.
- Excellent planning and organisational skills to manage multiple tasks and priorities.
- Ability to engage with others, in other teams and work collaboratively to achieve common goals.
Omni is a well-established organisation committed to delivering exceptional service to its customers. This is an excellent opportunity to join a dynamic team and contribute to the success of the organisation.
