IT Service Delivery Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom Sanderson Full time
IT Service Delivery Analyst

We are seeking a dedicated IT Service Delivery Analyst to join our dynamic Service Delivery team at Sanderson. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.

Key Responsibilities:
  • Support service delivery teams in recording and managing incidents and service requests.
  • Conduct reviews and implement service improvement measures.
  • Oversee IT Change Management and chair CAB meetings.
  • Produce and distribute various IT reports.
  • Collaborate with Configuration, Problem, and Change Management teams.
  • Manage software licenses and procurement processes.
Requirements:
  • Excellent communication and interpersonal skills.
  • Strong planning and organisational abilities.
  • Ability to work independently and collaboratively.
  • Proficiency in ITSM tools, ITIL and Power BI.


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