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IT Service Delivery Specialist
2 months ago
Job Summary:
We are seeking a dedicated IT Service Delivery Analyst to join the dynamic Service Delivery team at Sanderson. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.
Key Responsibilities:
- Supporting service delivery teams in recording and managing incidents and service requests.
- Conducting reviews and implementing service improvement measures.
- Overseeing IT Change Management and chairing CAB meetings.
- Producing and distributing various IT reports.
- Collaborating with Configuration, Problem, and Change Management teams.
- Managing software licenses and procurement processes.
Requirements:
- Excellent communication and interpersonal skills.
- Strong planning and organisational abilities.
- Ability to work independently and collaboratively.
- Proficiency in ITSM tools, ITIL and Power BI.