Cabin Appearance Manager

3 days ago

Hounslow, Greater London, United Kingdom ABM UK Full time
About the Role

We are seeking a highly skilled and experienced Cabin Appearance Manager to join our team at ABM UK. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and appearance on our aircraft.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of cleaners and supervisors to ensure delivery of cleaning standards in line with service level agreements.
    • Coach and mentor team members to enable them to meet and exceed standards.
    • Assist aircraft that have not met SLAs to enhance standards and avoid failures.
  • Quality and Compliance
    • Conduct final cleaning sweeps on all aircraft to establish and rectify any shortfall in standards.
    • Identify and propose solutions to improve processes and procedures.
    • Ensure procedures, policies, and regulations are correctly followed and complied with.
  • Communication and Liaison
    • Effectively work with the SDAs in monitoring and maintaining quality audits and inspections.
    • Establish and maintain good relationships and lines of communication with client airlines, other airlines, and regulatory bodies.
  • People Management
    • Effectively manage, coach, and mentor team leaders to meet service level agreements.
    • Escalate any absence to HR support and/or contract administrator as necessary.
    • Ensure employees sign on and off correctly and perform their jobs effectively.
Requirements
  • Essential Skills and Experience
    • Speak fluent English.
    • Previous supervisory/management experience.
    • Good communication skills.
    • Flexibility.
    • Ability to multitask and work under pressure.
  • Desirable Skills and Experience
    • UK Driving License.
    • Background/understanding of aviation.
    • Previous experience in industrial cleaning.
    • A general understanding of H&S legislation.
What We Offer

We are proud to offer a great range of benefits, including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

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