Technical Lead for IT Support Services
3 weeks ago
Job Description: Pure Resourcing Solutions is seeking an experienced IT Support Team Lead to join their team in Ipswich, Suffolk. The successful candidate will be responsible for overseeing and supporting a busy IT helpdesk, ensuring technical resolution of business-critical systems.
About the Role:
The IT Support Team Lead will be responsible for:
- Managing and troubleshooting IT infrastructure, including servers, networks, and hardware – this should include Microsoft 365 and Azure.
- Acting as an escalation point for incidents impacting service delivery.
- Ensuring effective monitoring, control, and support of service delivery processes.
- Influencing infrastructure design and configuration.
- Delivering Infrastructure and Business Change projects.
Requirements:
To be successful in this role, you will need to have:
- A strong understanding of IT infrastructure, including servers, networks, and hardware.
- Proven leadership skills and experience in managing a team.
- The ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
- Strong communication and interpersonal skills.
- Experience with Microsoft 365 and Azure.
Benefits:
The successful candidate will receive a competitive salary package, including:
- A basic salary of £45,000 per annum.
- A bonus scheme.
- Life assurance.
- Pension scheme.
Location:
The role is based in Ipswich, Suffolk, with some flexible working offered.
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