Technical Lead for IT Support Services

3 weeks ago


Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Full time

Job Description: Pure Resourcing Solutions is seeking an experienced IT Support Team Lead to join their team in Ipswich, Suffolk. The successful candidate will be responsible for overseeing and supporting a busy IT helpdesk, ensuring technical resolution of business-critical systems.

About the Role:

The IT Support Team Lead will be responsible for:

  • Managing and troubleshooting IT infrastructure, including servers, networks, and hardware – this should include Microsoft 365 and Azure.
  • Acting as an escalation point for incidents impacting service delivery.
  • Ensuring effective monitoring, control, and support of service delivery processes.
  • Influencing infrastructure design and configuration.
  • Delivering Infrastructure and Business Change projects.

Requirements:

To be successful in this role, you will need to have:

  • A strong understanding of IT infrastructure, including servers, networks, and hardware.
  • Proven leadership skills and experience in managing a team.
  • The ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Strong communication and interpersonal skills.
  • Experience with Microsoft 365 and Azure.

Benefits:

The successful candidate will receive a competitive salary package, including:

  • A basic salary of £45,000 per annum.
  • A bonus scheme.
  • Life assurance.
  • Pension scheme.

Location:

The role is based in Ipswich, Suffolk, with some flexible working offered.



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