Technical Support Services Leader

2 days ago


Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Full time

We are currently looking for a Technical Support Services Leader to join our team at Pure Resourcing Solutions. This exciting opportunity comes with a competitive salary of £57,000 + bonus and a comprehensive benefits package, including life assurance, pension scheme, and 25 days' annual leave.

In this role, you will be responsible for leading and guiding our Service Desk team, providing technical expertise and ensuring the effective resolution of business-critical systems. You will also oversee the management and troubleshooting of IT infrastructure, including servers, networks, and hardware, as well as maintaining strong relationships with MSP/3rd party vendors.

To be successful in this position, you will need to possess a strong understanding of IT infrastructure, including Microsoft 365 and Azure administration. Proven leadership capabilities and experience in project delivery are also highly desirable.

Responsibilities:

  • Lead and guide the Service Desk team
  • Manage and troubleshoot IT Infrastructure
  • Maintain relationships with MSP/3rd party vendors
  • Action as an escalation point for incidents

Requirements:

  • Strong infrastructure knowledge
  • Proven leadership capability
  • Experience with Microsoft 365 and Azure
  • Skills in Active Directory, DNS, DHCP, SQL Server, and Windows 10/11 administration


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