Senior Service Advisor

4 weeks ago


Stirling, Stirling, United Kingdom Lookers Full time

Overview

Stirling Audi

Key Responsibilities

  • Coordinate and schedule appointments for customers, ensuring efficient use of resources and minimizing wait times.
  • Provide expert advice on warranty cover and recommend additional services or products that enhance the customer experience.
  • Collaborate with the Aftersales team to optimize workflow, manage call volumes, and ensure seamless communication with customers.
  • Manage a high-volume of customer interactions, including phone calls, online bookings, and in-person consultations.
  • Keep customers informed about turnaround times and provide regular updates throughout the repair process.
  • Maintain accurate customer records and update systems accordingly.

Requirements

As a Service Advisor at Stirling Audi, you will possess excellent communication skills, a warm personality, and a passion for delivering exceptional customer service. Previous experience with Kerridge/ADP or other dealer systems is advantageous. You will be a team player with the ability to work independently, using your initiative to drive results. If you have a background in the automotive industry and a genuine enthusiasm for customer service and cars, we want to hear from you.



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