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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and webchat.
- Manage and coordinate day-to-day administrative tasks, including ordering and provisioning of company products/package offers.
- Assist with technical support and faults, ensuring prompt resolution and customer satisfaction.
- Administer company systems and supplier portals, ensuring accurate and up-to-date information.
- Previous experience working in an office or call centre environment is essential.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work well under pressure and multitask in a fast-paced environment.
- Proficiency in using computer systems and navigating software applications, including Excel.
- Flexibility to work varying shifts, including weekends as needed.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead, serving the Herts, Beds, and Bucks area. We specialize in permanent, temporary, and contract recruitment, with expertise in administration, customer service, PA/secretarial, human resources, accountancy, and finance, sales admin, marketing, and IT Helpdesk/IT support.
