Customer Success Coach
2 weeks ago
We are seeking a highly skilled Customer Success Coach to join our team in Newton Heath, Manchester. As a key member of our customer service department, you will be responsible for driving performance and delivering exceptional customer experiences.
About the Role- Estimated Salary: £35,000 - £45,000 per annum, depending on experience
In this role, you will work closely with our cross-functional teams to identify performance gaps and develop coaching plans to meet individual potential. You will also be responsible for maintaining regulatory and non-regulatory knowledge and delivering this to our customer service centre.
Key Responsibilities- Delivery of regular coaching one-to-one meetings with contact centre agents and developing coaching plans
- Maintenance of regulatory and non-regulatory knowledge and delivery to the CSC
- Proactive handling of customer calls in accordance with business needs and meeting own and team KPIs
- Recommendations for process improvements and implementation to enhance customer experience
- Identification, building, and maintenance of positive relationships with L&D leads to develop and deliver training plans
- Contact centre experience
- Experience of successfully driving performance through coaching
- Ability to flex and deliver in a fast-paced environment
- Ability to engage, challenge, and influence
- Recognised coaching and development qualifications (CIPD, CPD)
- Application of LEAN Six Sigma Greenbelt or systems thinking methodology to process improvement
- Attention to detail
- Competitive salary
- Paid holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance programme, employee referral scheme, employee discounts, cycle 2 work scheme, and discount on Johnson Controls security products
- Extensive product and on-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Career development through various career ladders
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Training on company values
Johnson Controls is an equal opportunities employer.
-
Customer Success Coach
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThis is a coaching and performance development position where you will use a variety of skills to maximise performance and customer experience across all relevant cross-functional teams.You will be responsible for maintaining regulatory and non-regulatory training, identifying performance gaps and delivering coaching plans to meet the full...
-
Student Success Coach
2 weeks ago
Manchester, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Coach - GBS Global Applied KnowledgeJob SummaryGBS Global Applied Knowledge seeks a highly motivated and customer-focused Student Success Coach to join our team. As a Student Success Coach, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Student Support and GuidanceProvide...
-
Customer Success Manager
3 weeks ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Description The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team,...
-
Customer Success Manager
3 weeks ago
manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team, you will take...
-
Student Success Coach
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated Student Success Coach to join our team at beBee Professionals in Manchester. The successful candidate will work closely with teachers to provide individualized support to students with special educational needs, promoting academic success and social growth.Key Responsibilities:Work closely with teachers to develop and...
-
Life Coach
5 months ago
Manchester, United Kingdom Success Insider Full timeJoin us on an exhilarating journey at Success Insider, where your career is more than a job—it's a profound calling. We are a vibrant movement passionately dedicated to fostering personal growth, mental health, and self-development. Our mission is ambitious and clear: to empower individuals across the globe through innovative online training that...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom https:jobs-redefined.cositemap Full timeSafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and we have offices in Manchester, Kansas City, Amsterdam, Manila, and Townsville. We're expanding our technology platform with products that give...
-
Customer Success Strategist
3 weeks ago
Manchester, United Kingdom SafetyCulture Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at SafetyCulture. As a key member of our Customer Success organization, you will play a pivotal role in refining our customer success strategy and ensuring the delivery of a world-class experience to our customers.Your Key ResponsibilitiesManage and lead a team in the...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom SafetyCulture Full timeCustomer Success ManagerAt SafetyCulture, we're on a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. As a Customer Success Manager, you'll play a pivotal part in refining our customer success strategy and ensuring the delivery of a world-class experience to our customers.Key...
-
Customer Success Manager
1 month ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and we have a presence in Kansas City, Amsterdam, Manila, and Townsville. We're continuously expanding our technology platform with products that give...
-
Customer Success Lead
5 months ago
Manchester, United Kingdom AeroCloud Systems Full time**About you** We are looking for a Customer Success Lead to join our Commercial Team. This role is based in the Stockport office with a hybrid working model. **Summary of Role** As the Customer Success Lead, you will lead across all AeroCloud customers globally, working with key customer stakeholders including CEO's CIOs, COOs and other senior business...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom SafetyCulture Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at SafetyCulture. As a key member of our Customer Success organization, you will play a pivotal role in refining our customer success strategy and ensuring the delivery of a world-class experience to our customers.Key ResponsibilitiesManage and lead a team...
-
Head of Customer Success
6 months ago
Manchester, United Kingdom CDW Full time**Description** CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services...
-
Customer Service Coach
6 months ago
Manchester, United Kingdom Johnson Controls Full time**What you will do** This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. **This is an office-based position with our office located in Cheetham Hill, Manchester.** **Please note, this is a full-time position - 12hrs...
-
Customer Service Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeJob SummaryThis is a coaching and performance development role where you will use a variety of skills to maximise performance and customer experience across all relevant cross functional teams.You will be responsible for maintaining regulatory and nonregulatory knowledge and delivering this to the Customer Service Centre (CSC).Key responsibilities...
-
Manager of Customer Success
4 months ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and...
-
Customer Service Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeJob SummaryThis is a coaching and performance development role where you will use a variety of skills to maximise performance and customer experience across all relevant cross-functional teams.You will be responsible for maintaining regulatory and non-regulatory knowledge and delivering this to the Customer Service Centre (CSC).Key ResponsibilitiesDelivery...
-
Client Success Manager
3 weeks ago
manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the client key contact...
-
Client Success Manager
3 weeks ago
Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...
-
Client Success Manager
3 weeks ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...