Customer Service Team Coach
3 weeks ago
Job Summary
This is a coaching and performance development role where you will use a variety of skills to maximise performance and customer experience across all relevant cross-functional teams.
You will be responsible for maintaining regulatory and non-regulatory knowledge and delivering this to the Customer Service Centre (CSC).
Key Responsibilities
- Delivery of regular coaching one-to-one meetings with contact centre agents and developing coaching plans
- Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs
- Recommendations for process improvements and put solutions into practice to continually improve our service and enhance customer experience
Requirements
- Contact centre experience
- Experience of successfully driving performance through coaching
- Ability to flex and deliver in a fast-paced environment
What We Offer
- Competitive salary
- Paid holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle-to-work scheme and discount on Johnson Controls security products
How You Will Do It
- Delivery of regular coaching one-to-one meetings with contact centre agents and developing coaching plans
- Responsibility for maintaining regulatory and non-regulatory knowledge and delivering this to the CSC
- Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs
What We Look For
- Contact centre experience
- Experience of successfully driving performance through coaching
- Ability to flex and deliver in a fast-paced environment
Johnson Controls is an Equal Opportunities Employer
#LI-JB3
#LI-Onsite
-
Customer Service Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThis is a coaching and performance development position where you will use a variety of skills to maximize performance and customer experience across all relevant cross-functional teams.You will be responsible for maintaining regulatory and non-regulatory knowledge and delivering this to the Customer Service Centre (CSC). You will also be...
-
Customer Service Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeJob SummaryThis is a coaching and performance development role where you will use a variety of skills to maximise performance and customer experience across all relevant cross functional teams.You will be responsible for maintaining regulatory and nonregulatory knowledge and delivering this to the Customer Service Centre (CSC).Key responsibilities...
-
Customer Service Team Coach
6 months ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory training across the CSC,...
-
Customer Service Apprenticeship
6 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Customer Service Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleWe are seeking a highly skilled Customer Service Coach to join our team at Johnson Controls. As a key member of our Customer Service Centre, you will be responsible for enhancing team performance and improving the customer experience across cross-functional teams.Key ResponsibilitiesConduct regular one-to-one coaching sessions with customer...
-
Customer Service Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleWe are seeking a highly skilled Customer Service Coach to join our team at Johnson Controls. As a key member of our Customer Service Centre, you will play a vital role in enhancing team performance and improving the customer experience.Key ResponsibilitiesConduct regular one-to-one coaching sessions with customer centre agents to develop...
-
Customer Service Coach
6 months ago
Manchester, United Kingdom Johnson Controls Full time**What you will do** This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. **This is an office-based position with our office located in Cheetham Hill, Manchester.** **Please note, this is a full-time position - 12hrs...
-
Team Coach
4 weeks ago
Manchester, United Kingdom CV-Library Full timeWhat You Will Do In this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also...
-
Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat You Will Do In this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...
-
Team Coach
4 weeks ago
Manchester, Manchester, Greater Manchester, United Kingdom Johnson Controls Full timeWhat You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also...
-
Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...
-
Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat You Will DoTo be considered for an interview, please make sure your application is full in line with the job specs as found below.In this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll...
-
Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...
-
Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...
-
Team Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...
-
Customer Success Coach
7 days ago
Manchester, United Kingdom Johnson Controls Full timeJob Title: Customer Success CoachWe are seeking a highly skilled Customer Success Coach to join our team in Newton Heath, Manchester. As a key member of our customer service department, you will be responsible for driving performance and delivering exceptional customer experiences.About the RoleEstimated Salary: £35,000 - £45,000 per annum, depending on...
-
Customer Success Coach
1 week ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThis is a coaching and performance development position where you will use a variety of skills to maximise performance and customer experience across all relevant cross-functional teams.You will be responsible for maintaining regulatory and non-regulatory training, identifying performance gaps and delivering coaching plans to meet the full...
-
Team Performance Coach
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleWe are seeking a highly skilled Team Coach to join our Customer Service Centre in Newton Heath, Manchester. As a key member of our team, you will be responsible for enhancing team performance and improving the customer experience across cross-functional teams.Key ResponsibilitiesConduct regular one-to-one coaching sessions with customer centre...
-
Customer Service Team Leader
5 months ago
Manchester, United Kingdom CurrentBody Full timeCurrentBody, a global ecommerce company specialising in beauty devices, is seeking a skilled and experienced Customer Service Team Leader to join our team. As the pioneering online destination for home use health and beauty technology, we offer the largest selection of safe, clinically-proven electrical health and beauty products in the world, backed by our...
-
Customer Services Team Leader
5 months ago
Manchester, United Kingdom BCA Full time**Customer Service Team Leader** **Hybrid with BCA Manchester** **Salary £29,000 - £32,000 per annum DOE + commission + benefits** **40 hours per week between 8am - 7pm Monday - Sunday** **At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.** **We’re Europe's largest...