Customer Success Manager

1 month ago

Manchester, United Kingdom SafetyCulture Full time

SafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and we have a presence in Kansas City, Amsterdam, Manila, and Townsville. We're continuously expanding our technology platform with products that give front-line workers a voice and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement.

We're looking for a Manager of Customer Success to play a pivotal part in refining our customer success strategy and ensuring the delivery of a world-class experience to SafetyCulture customers. You'll mentor, lead, and inspire an established customer success team and partner with key stakeholders across the organisation to foster an ongoing culture of collaboration, knowledge sharing, and innovation.

Key Responsibilities
  • Manage and lead a team in the UKIMEA Customer Success organisation, providing guidance, support, and coaching to ensure the team's success in achieving their goals.
  • Help the team deliver against quarterly targets around retention, net growth, and platform adoption.
  • Refine and execute a customer success approach that aligns with SafetyCulture's business goals, concentrating on customer retention, expansion, and advocacy.
  • Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance, customer health, and retention.
  • Engage in close collaboration with senior-level executives, global Customer Success leadership, and key stakeholders to align customer success initiatives with broader business goals and amplify our influence throughout the organisation.
  • Inspire your team by championing resourcefulness and adaptability, guiding them to navigate through ambiguity and consistently deliver high-quality work even in challenging situations.
  • Use data-driven insights and strong analytical skills to monitor and evaluate the team's performance and impact on customer success metrics.
Requirements
  • Prior leadership and team management experience, with a strong background in scaling and leading high-performing Customer Success teams.
  • Analytical mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of customer success initiatives.
  • Strategic Innovator, you excel in thinking creatively and generating inventive solutions to overcome challenges.
  • Demonstrated expertise in using customer success tools while driving iterative changes and fostering a culture of continuous improvement.
What We Offer
  • Equity with high growth potential, and a competitive salary.
  • We accommodate flexible working arrangements alongside our 3-days per week hybrid work approach in our brand new Manchester city office.
  • Wellbeing initiatives such as subsidised fitness programs, meditation sessions, EAP services, and generous parental leave policy.
  • Access to professional and personal training and development opportunities.
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.

You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram, and LinkedIn.

  • Customer Success Manager

    3 weeks ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team,...

  • Customer Success Manager

    3 weeks ago

    manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team, you will take...

  • Client Success Manager

    3 weeks ago

    manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the client key contact...

  • Client Success Manager

    3 weeks ago

    Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Client Success Manager

    3 weeks ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Client Success Manager

    3 weeks ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...

  • Client Success Manager

    1 week ago

    Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom https:jobs-redefined.cositemap Full time

    SafetyCulture is a customer and product-led SaaS company with a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and we have offices in Manchester, Kansas City, Amsterdam, Manila, and Townsville. We're expanding our technology platform with products that give...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Infinity Full time

    About InfinityInfinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.Job OverviewWe are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with...

  • Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    Customer Success ManagerAt SafetyCulture, we're on a mission to empower front-line workers to drive operational excellence and take ownership of their safety and wellbeing. As a Customer Success Manager, you'll play a pivotal part in refining our customer success strategy and ensuring the delivery of a world-class experience to our customers.Key...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Remark Able Full time

    A Customer Success Manager is required for a fast-growing SaaS business. The company has achieved remarkable growth, and with Series A funding, they're looking to scale up their Customer Success team.The ideal candidate will have 2+ years of experience in Customer Success within a complex SaaS product, with a demonstrable background of delighting customers....

  • Customer Success Manager

    3 weeks ago

    Manchester, United Kingdom Nexthink Full time

    Key Accountabilities:This role will be responsible for driving the adoption and use of our strategic employee experience platform across key customers in the EMEA region. The successful candidate will own and execute the customer success plan, ensuring Nexthink becomes an integral part of daily operations and delivers maximum value to the...

  • Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at SafetyCulture. As a key member of our Customer Success organization, you will play a pivotal role in refining our customer success strategy and ensuring the delivery of a world-class experience to our customers.Key ResponsibilitiesManage and lead a team...

  • Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full time

    Job Title: Customer Success Manager (Consultant) Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester) Industry: Financial Technology (FinTech) Job Type: Full-Time The Role: We are looking for a proactive and skilled Customer Success Manager to join our growing...

  • Manager of Customer Success

    4 months ago

    Manchester, United Kingdom SafetyCulture Full time

    SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom Nexthink Full time

    Job DescriptionThis role is to support the growth of the Nexthink business in the EMEA region by driving the adoption and use of our strategic employee experience platform with our key customers.The focus of the Customer Success Managers is to own and drive the customer success plan and ensure customers realize the value of their investment in Nexthink. This...

  • Customer Success Manager

    1 month ago

    Manchester, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Job Title: Customer Success ManagerReporting to: Enterprise DirectorCompany: THG IngenuityLocation: THG HQ (WA15 0AF) Office...

  • Customer Success Manager

    4 weeks ago

    Manchester, United Kingdom AQA and AQA Affiliates Full time

    About the Role:The Customer Success Executive plays a pivotal role in retaining and growing our core UAS accounts while driving new sales through proactive engagement with prospects and customers.Key Responsibilities:Take ownership of the full sales cycle, from converting leads into registrations to ensuring a seamless onboarding experience.Act as a trusted...

  • Customer Success Manager

    2 months ago

    Manchester,, Greater Manchester, United Kingdom Unique X Full time

    People Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the CompanyUnique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...

  • Customer Success Manager

    2 months ago

    Manchester, United Kingdom Unique X Full time

    People Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the CompanyUnique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...