Housing Implementation Specialist

3 weeks ago

London, Greater London, United Kingdom NEC Software Solutions Full time

We are seeking an experienced professional to join our UK-based Housing team as an Implementation Consultant. In this role, you will be responsible for implementing NEC Housing systems, providing expert guidance to customers, and ensuring that our customers are satisfied with our product.

Main Responsibilities:

  • Offer expert guidance in implementing NEC Housing systems, with a focus on how the system is configured and built.
  • Provide excellent advice to current customers using NEC Housing.
  • Ensure that when we give advice or training, our customers are happy and give positive feedback consistently.
  • Ensure that our customers are satisfied with our product and promptly communicate any issues to our internal teams.
  • Create and maintain training courses and solution design manuals for both customers and internal teams.
  • Stay up-to-date with the latest developments in all aspects of Social Housing Management.
  • Be flexible and available for travel throughout the UK to visit both customer and company sites when required.

Qualifications:

Essential Skills:

  • In-depth expertise in Repairs using NEC Housing.
  • Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
  • Proven track record of providing high-quality consultancy services to customers (including Local Authority Housing, ALMOs or Housing Associations).
  • Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
  • Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
  • Proficiency in handling multiple parallel projects.

Desirable Skills:

  • Experience in creating, configuring, and implementing wider NEC Housing system modules.
  • Working knowledge of Unix and/or SQL.

Additional Information:

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects.

Other Information:

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, references, and occupational health checks.
  • Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

We are an equal opportunities employer:

We welcome applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

About us:

We're NEC Software Solutions (part of global tech giant NEC Corporation). We help governments, hospitals, police forces, housing providers, local authorities, and more. We help them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

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