Ongo Contact Centre Team Member

3 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom Ongo Recruitment Ltd Full time
Job Description

This Temporary and Permanent Customer Service Advisor role involves delivering an excellent contact handling service for our customers, taking into account relevant policies and procedures. You will also be responsible for working with triage officers and wider teams to resolve complex customer enquiries, while maintaining control of the contact where appropriate.

You will need to have experience of working in a busy customer service environment, as well as delivering quality customer service to a broad cross-section of the general public, external agencies, and internal departments.



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