Temporary and Permanent Customer Service Advisor
3 weeks ago
We are looking for a highly skilled and motivated Customer Service Administrator to join our team as a Temporary and Permanent Customer Service Advisor.
The successful candidate will be responsible for providing professional and efficient contact handling services across all of Ongo's services, including digital and social media platforms, telephone services, and face-to-face customer centre service to all customers.
You will have a focus on resolving the majority of enquiries right first time and delivering exceptional customer experience through timely and effective contact handling.
Responsibilities:
- Respond to customer enquiries in a timely and effective manner
- Provide solutions to customer complaints and issues in a professional and courteous manner
- Maintain accurate records of customer interactions and resolve issues efficiently
Requirements:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
Salary:
We offer a competitive salary of £26,000 - £32,000 per annum, depending on experience, which reflects the importance of this role in delivering exceptional customer experience.
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