Ongo Contact Centre Representative

7 days ago


Scunthorpe, North Lincolnshire, United Kingdom Ongo Recruitment Ltd Full time

Ongo Recruitment Ltd is seeking an experienced customer service representative to join our team as a Temporary and Permanent Customer Service Advisor.

This exciting opportunity involves providing professional and efficient contact handling services across all of Ongo's services, including digital and social media platforms, telephone services, and face-to-face customer centre service to all customers.

You will have a focus on resolving the majority of enquiries right first time and delivering exceptional customer experience through timely and effective contact handling.

Job Summary:

This is a fantastic opportunity for an experienced customer service representative to join our team and take their career to the next level.

Key Responsibilities:

  • Handle customer enquiries across various channels (digital, social media, phone, and face-to-face)
  • Provide solutions to customer complaints and issues in a professional and courteous manner
  • Maintain accurate records of customer interactions and resolve issues efficiently

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills

What We Offer:

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a range of benefits that promote work-life balance and career growth.



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