Customer Experience Support Specialist
4 days ago
At Ongo Recruitment Ltd, we are seeking a professional and efficient contact handling specialist to join our team.
The successful candidate will provide top-notch service across all of Ongo's services, including digital and social media platforms, telephone services, and face-to-face customer centre service to all customers.
You will have a focus on resolving the majority of enquiries right first time.
Purpose of Job:
To deliver exceptional customer experience through timely and effective contact handling, ensuring that customers receive high-quality service at all times.
Key Responsibilities:
- Handle customer enquiries across various channels (digital, social media, phone, and face-to-face)
- Provide solutions to customer complaints and issues in a professional and courteous manner
- Maintain accurate records of customer interactions and resolve issues efficiently
Benefits:
We offer a competitive salary of £24,000 - £28,000 per annum, depending on experience, and a range of benefits that promote work-life balance and career growth.
Requirements:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
What We Offer:
In addition to a competitive salary, we offer a range of benefits, including flexible working hours, ongoing training and development opportunities, and a supportive team environment.
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