Front Office Operations Specialist

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Thefellowshouse Full time
About the Role

We are looking for a highly motivated and organized individual to fill the position of Front Office Operations Specialist. As a key member of our team, you will be responsible for handling guest requests, managing team members, and maintaining high service standards.

Key Responsibilities
  • Handle guest requests, inquiries, and complaints in a timely and professional manner
  • Manage and train team members to meet performance standards
  • Maintain a required standard of service to guests
Benefits

This role offers a competitive salary of £25,000 - £30,000 per annum, depending on experience. Other benefits include access to the GO Hilton Travel Programme, 50% F&B Discount when staying in Hilton Hotels, staff meals and hot drinks on shift, career development opportunities, and extensive learning & development opportunities.



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