Front Office Service Specialist

23 hours ago


Cambridge, Cambridgeshire, United Kingdom Thefellowshouse Full time

At Thefellowshouse, we are seeking an experienced Customer Experience and Complaints Manager to join our Front Office team.

About the Role

This is an exciting opportunity to work in a fast-paced environment, handling guest requests, inquiries, and complaints. As a key member of our team, you will be responsible for managing and training team members to ensure they meet performance standards.

What We Offer: Competitive salary (£30,000 - £40,000 per annum); access to career development opportunities; 50% F&B discount at Hilton hotels; staff meals and hot drinks on shift.



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