Front Office Operations Manager

2 days ago


Cambridge, Cambridgeshire, United Kingdom Thefellowshouse Full time

Thefellowshouse is seeking a highly skilled Front Office Operations Manager to join its team. As a key member of the Front Office department, you will play a crucial role in ensuring smooth operation, efficient running, and maximum profitability of room sales.

Key Responsibilities:

  • Handle guest requests, inquiries, and complaints in a professional and courteous manner.
  • Manage and train team members to meet performance standards and maintain high service levels.
  • Assist the Departmental Manager as needed to ensure seamless day-to-day operations.

Benefits:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • Access to the GO Hilton Travel Programme for travel opportunities.
  • 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme.
  • Staff meals and hot drinks on shift.
  • Career development opportunities and extensive learning & development programs.

About the Role:

This is an exciting opportunity for a motivated and experienced professional to join Thefellowshouse team. If you have a passion for delivering exceptional customer service and are looking for a new challenge, please apply now



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