Customer Service Manager

5 days ago


Leeds, Leeds, United Kingdom Zenith Group Full time

As a key member of the ZenAuto team, you will play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding experience with us. With a strong focus on personal development and career progression, this exciting opportunity is perfect for those who are passionate about providing top-notch support.

About the Role

This dynamic position requires someone who is able to effectively communicate with customers via phone and email, responding to queries and delivering high-quality responses within set SLAs. As the first point of contact for retail consumer queries, you will be responsible for managing both customer support and associated administrative tasks.

  • Customer Support: Provide outstanding customer service via phone and email, responding to queries and delivering high-quality responses within set SLAs.
  • Case Management: Log customer queries as cases and follow-up on associated tasks through to conclusion.
  • Query Resolution: Address a wide range of queries including order updates, MOT/service, fine queries, and more.
  • Administrative Support: Assist with administrative tasks such as uninsured vehicle management, cherished plate requests, and overseas travel queries.

A Competitive Salary Package: Our competitive salary package includes a base salary of £24,341 per annum, along with additional benefits such as company bonus, agile working, AA Breakdown cover, Private Medical, Life Insurance & Critical illness, 6.25% employer pension contribution, and On-site GP & Masseuse.

We are committed to supporting your professional growth and development, offering excellent opportunities for personal development and career progression.



  • Leeds, Leeds, United Kingdom AWM Full time

    Job Overview:A Customer Service Manager is required to provide exceptional support to commercial and domestic customers in West Yorkshire. The successful candidate will be responsible for handling inbound calls, providing written and verbal quotations, and processing online orders.Key Responsibilities:* Managing customer inquiries and resolving issues...


  • Leeds, Leeds, United Kingdom OCU Full time

    Are you a motivated leader with a passion for customer satisfaction? We are seeking a Customer Service Manager to oversee our Call Centre team in Leeds Seacroft.The ideal candidate will have excellent communication skills, the ability to multitask and prioritise, and a proven track record of leading and motivating teams.This is an exciting opportunity to...


  • Leeds, Leeds, United Kingdom Office Angels Full time

    At Office Angels, we are excited to partner with a Luxury Retailer in Leeds to find a talented Customer Service Superstar for their expanding team.We offer a competitive salary of £23K (self-progression scheme available) and a unique opportunity to work in a hybrid setting after probation.This role involves efficiently handling all incoming customer...


  • Leeds, Leeds, United Kingdom Pareto FM Full time

    Pareto FM Career Advancement OpportunityWe are seeking a highly skilled Customer Service and Facilities Manager to join our team in Leeds City Centre. This role involves providing exceptional customer service, managing front-of-house operations, and leading day-to-day activities.Main Responsibilities:Act as the liaison between tenants and building...


  • Leeds, Leeds, United Kingdom Benefit Cosmetics UK Full time

    We are seeking a highly motivated Customer Service Director to join our team at Benefit Cosmetics UK. In this role, you will be responsible for delivering exceptional customer service, managing the retail operations of our airport counter, and driving sales growth.The estimated salary for this role is £30,000-£40,000 per annum, depending on experience. As...

  • Operations Manager

    4 weeks ago


    Leeds, Leeds, United Kingdom Woodlands Home & Garden Group Full time

    Woodlands Home & Garden Group is seeking a highly skilled Operations Manager - Sales and Customer Service to join our team. In this role, you will be responsible for overseeing sales and customer service channels, ensuring that phone sales, customer service levels, and KPIs are met and exceeded.The ideal candidate will have a proven track record of success...


  • Leeds, Leeds, United Kingdom Fusion People Full time

    About the Role:Fusion People is seeking a skilled Customer Support Analyst to join our team in North Leeds. As the first point of contact, you will be responsible for delivering exceptional customer experiences, solving complex problems, and tackling various challenges.Responsibilities:Provide top-notch customer service through professional and friendly...


  • Leeds, Leeds, United Kingdom Woodlands Home & Garden Group Full time

    Woodlands Home & Garden Group is seeking a highly skilled Customer Service Director to join our team. In this role, you will oversee sales and customer service channels, ensuring that phone sales, customer service levels, and key performance indicators (KPIs) are met and exceeded.The ideal candidate will have proven experience in managing sales and customer...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    Job OverviewThe University of Leeds is a top 75 university in the world, with a global community of students and staff from diverse backgrounds. We are seeking a Customer Service Manager to join our Library team, responsible for delivering high-quality customer-focused services.Key ResponsibilitiesManage library operations, ensuring smooth delivery of...


  • Leeds, Leeds, United Kingdom Leeds Bread Co-op Full time

    Join Our Team as a Customer Service SpecialistWe are looking for a skilled Customer Service Specialist to join our team at Leeds Bread Co-op. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and ensuring maximum performance levels in all areas of housing management services.Salary: £28,000 - £32,000 per...


  • Leeds, Leeds, United Kingdom Bill'S Restaurants Full time

    At Bills Restaurants, we're on the lookout for a skilled Customer Service Ambassador to join our team as an Assistant Manager.This is an exciting opportunity to lead by example, providing exceptional customer experiences and setting the tone for our guests' visits.You'll be responsible for managing small groups and large parties, ensuring every guest feels...


  • Leeds, Leeds, United Kingdom Tessenderlo Group Full time

    About the Role: We are seeking a Customer Service and Sales Excellence Manager to join our team in Leeds. In this role, you will be responsible for delivering exceptional customer service and driving sales growth through effective sales strategies and techniques.You will work closely with our sales team to identify areas for improvement and implement changes...


  • Leeds, Leeds, United Kingdom Adecco UK Limited Full time

    We are seeking an experienced Customer Service Associate to support our Client's Customer Service Operations team in the management of stocks and shares investments. The successful candidate will play a vital role in supporting customers manage their investment portfolios, pension investments, and savings accounts.The ideal candidate will have excellent...


  • Leeds, Leeds, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Leeds, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Leeds, Leeds, United Kingdom HARRON HOMES LIMITED Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Director to join our team at HARRON HOMES LIMITED. This is an exciting opportunity for a professional with a passion for delivering exceptional customer service.About the RoleThis role involves managing the Customer Service Department, including employee management, departmental...


  • Leeds, Leeds, United Kingdom Brighterkind Full time

    About the RoleBrighterkind is recruiting a Customer Service Representative to provide administrative support and ensure that our home runs smoothly. As a Receptionist, you will be responsible for managing the staff diary, co-ordinating document filing, and supporting the Management Team with various administrative duties.The ideal candidate will have...


  • Leeds, Leeds, United Kingdom OCU Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team in Leeds Seacroft.The successful candidate will be responsible for acting as the liaison between our company and our current and potential customers, providing exceptional service and support through various communication channels.Key Responsibilities:Respond to...


  • Leeds, Leeds, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Leeds, UK.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process customer...


  • Leeds, Leeds, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Leeds, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection, provide...


  • Leeds, Leeds, United Kingdom Iwoca Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional support to our customers, answering their queries, and helping them navigate our services.As a key member of our team, you will work closely with our Sales, Account...