Customer Service Coordinator
4 days ago
We are seeking a dedicated and enthusiastic individual to join our team as a Weekend Receptionist at Shenley Wood Retirement Village. In this role, you will play a vital part in providing exceptional customer service and supporting the village's commitment to delivering ExtraCare's mission.
Job SummaryThis part-time position involves working 8 hours per week, with 4 hours on Saturday and 4 hours on Sunday. The successful candidate will be responsible for providing a welcoming and helpful telephone service, maintaining a clean and tidy reception area, and working closely with the Administrator to provide typing and photocopying services.
The estimated salary for this position is £60 per hour.
Responsibilities- Respond to telephone inquiries from residents, visitors, and contractors in a professional and courteous manner.
- Ensure that all visitors and contractors can be accounted for in case of an emergency.
- Maintain a clean and tidy reception area, reporting any issues to the relevant staff member.
- Support the Administrator in providing typing and photocopying services, as well as ordering stationery on a weekly basis.
To be successful in this role, you will need to possess excellent communication skills, be proactive, and able to work independently. A strong attention to detail and ability to maintain confidentiality when required are also essential.
What We Offer- Enhanced Maternity & Paternity allowance.
- Up to 9% employer pension contribution (5% employee).
- Blue Light Card discounts.
- Attendance Reward.
- Free Life Insurance.
- Buy And Sell Holiday.
- Cycle2work Scheme.
- Free Use of Onsite Gym.
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