Customer Service Representative
1 month ago
At Bosch, we're looking for a skilled Night Shift Customer Services Advisor to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences through various channels, including phone, email, chat, and potentially social media.
Key Responsibilities:- Provide personalized and inspiring customer experiences that bring our brand to life in a 'sales through service' approach.
- Engage with customers to gain a deep understanding of their requirements and preferences.
- Cover an expanding scope of services to support customers across the full customer journey.
- Manage customer interactions involving stakeholders from our partner network.
- Develop a deep understanding of our products and services and their benefits for customers' work, adventure, or outdoor life.
- Ensure personal Key Performance Indicators and Service Level Agreements are achieved.
- Provide feedback for ongoing improvement of processes.
- Significant experience of working in a customer service environment, ideally within the automotive industry.
- A passion for 4x4 in combination with a customer-centric mindset.
- Excellent verbal and written communication skills.
- Strong communication skills with the ability to tailor information to individual customer needs.
- Good social and interpersonal skills.
- Good listening and problem-solving skills.
- Quality-focused with attention to detail.
- A genuine interest in our campaign brand.
- Ability to build rapport and relationships with customers while empathizing with customer enquiries.
- Enjoys working in a start-up environment with dynamic changes to the process landscape.
- Team player with a positive approach and drive to take responsibility for resolution of customer issues.
- Experience in using CRM tools and MS Office applications.
- Flexibility in operational hours of shift pattern to include weekend working.
Our future job location offers flexible work time options, hybrid home/office-based working options, benefits and services, employee discounts, room for creativity, and a centrally located city-based location.
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Customer Service Representative
3 weeks ago
Liverpool, Liverpool, United Kingdom Entwistle Green Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.The Role:As a Customer Service...
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Customer Service Representative
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Liverpool, Liverpool, United Kingdom Perspectv Recruiment Full timeUnlock a Rewarding Career as a Customer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative!As a Customer Service...
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Customer Service Representative
4 weeks ago
Liverpool, Liverpool, United Kingdom Perspectv Recruiment Full timeUnlock a Rewarding Career as a Customer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative!As a Customer Service...
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Customer Service Representative
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Customer Service Representative
2 weeks ago
Liverpool, Liverpool, United Kingdom Bosch Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences through personalized and inspiring interactions.Key Responsibilities:Engage with customers to gain a full...
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1 month ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full timeJob Title: Customer Service RepresentativeAt Acorn Insurance & Financial Services LTD, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely...
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Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full timeJob Title: Customer Service RepresentativeAt Acorn Insurance & Financial Services LTD, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely...
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Customer Service Representative
3 weeks ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeRole OverviewEquiniti, a leading international provider of shareholder, pension, remediation, and credit technology, is seeking a skilled Customer Service Representative to join its dynamic Enquiry Centre. Based in Liverpool City Centre, the successful candidate will be part of a well-established pension administration team, supporting over 1.5 million...
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Customer Service Representative
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Liverpool, Liverpool, United Kingdom Brook Street Full timeAs a Customer Service Representative at Brook Street, you will be responsible for building rapport and trust with customers who speak German.You will maintain accurate records of all interactions in our system and work closely with your Supervisor and Customer Service Advisors to share insights and ideas for improving membership services.Using selling...
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Customer Service Representative
2 weeks ago
Liverpool, Liverpool, United Kingdom Asda Full timeWe are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer support via phone, email, and chat. You will work closely with our sales and marketing teams to ensure seamless customer experiences.Key responsibilities include:Responding to customer inquiries in a timely and...
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Customer Service Representative
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Liverpool, Liverpool, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeAre you passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Service Representative to join our team at Brook Street NMR.Key Responsibilities:Provide personalized and inspiring customer experiences through phone, email, chat, and social media.Engage with customers to gain a full...
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Customer Service Representative
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Customer Service Representative
1 month ago
Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Acorn Insurance & Financial Services LTD. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in...