Service Transition Manager
1 week ago
We are seeking a highly skilled Service Transition Manager to join our team at Luxoft. In this role, you will be responsible for ensuring seamless transition of services to meet business needs.
Key Responsibilities:
- Engage with clients during the pre-sales stage and throughout project delivery.
- Gather and document client requirements, understanding their needs and business context.
- Build strong relationships for essential and effective communication & collaboration.
- Collaborate with cross-functional teams to address emerging service problems.
- Excellent stakeholder management skills: Interacting with internal and external stakeholders, including project teams, business units, and third-party suppliers.
- Deal with services comprising different tools, suppliers, processes, and teams.
- Proficiency in managing assigned product sets, applications, and IT infrastructure.
- Familiarity with high availability and IT communications.
- Knowledge of operating systems and applications management processes.
- Consider risks, operational support models, and acceptance criteria.
- Oversee and manage the Service Design & Transition Manager.
- Practical experience in designing and transitioning services.
- Experience with ITIL and/or accreditation.
Requirements:
- Proven experience in Service Management including Service Design & Service Transition (this role is aligned to the ITIL v4 framework ITIL Specialist - Create, Deliver & Support or ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience).
- Excellent stakeholder management skills and experience.
- Excellent communicator across all levels.
- Good understanding & experience in using service management tools.
- Management of Risk.
- The following key Leadership capabilities are expected to be demonstrated: Creating Solutions, Influencing others, Building Teams, Putting The Customer First, Stakeholder Management.
Compensation: £65,000 - £85,000 per annum, depending on experience.
About Us: Luxoft is a leading provider of digital transformation and engineering services. We are passionate about delivering innovative solutions that drive business growth and success.
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