Service Transition Manager

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Luxoft Full time
Job Title: Service Transition Manager

We are seeking a highly skilled Service Transition Manager to join our team at Luxoft. In this role, you will be responsible for ensuring seamless transition of services to meet business needs.

Key Responsibilities:

  • Engage with clients during the pre-sales stage and throughout project delivery.
  • Gather and document client requirements, understanding their needs and business context.
  • Build strong relationships for essential and effective communication & collaboration.
  • Collaborate with cross-functional teams to address emerging service problems.
  • Excellent stakeholder management skills: Interacting with internal and external stakeholders, including project teams, business units, and third-party suppliers.
  • Deal with services comprising different tools, suppliers, processes, and teams.
  • Proficiency in managing assigned product sets, applications, and IT infrastructure.
  • Familiarity with high availability and IT communications.
  • Knowledge of operating systems and applications management processes.
  • Consider risks, operational support models, and acceptance criteria.
  • Oversee and manage the Service Design & Transition Manager.
  • Practical experience in designing and transitioning services.
  • Experience with ITIL and/or accreditation.

Requirements:

  • Proven experience in Service Management including Service Design & Service Transition (this role is aligned to the ITIL v4 framework ITIL Specialist - Create, Deliver & Support or ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience).
  • Excellent stakeholder management skills and experience.
  • Excellent communicator across all levels.
  • Good understanding & experience in using service management tools.
  • Management of Risk.
  • The following key Leadership capabilities are expected to be demonstrated: Creating Solutions, Influencing others, Building Teams, Putting The Customer First, Stakeholder Management.

Compensation: £65,000 - £85,000 per annum, depending on experience.

About Us: Luxoft is a leading provider of digital transformation and engineering services. We are passionate about delivering innovative solutions that drive business growth and success.



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