IT Service Desk Expert
5 days ago
About the Role
We are seeking a highly motivated and experienced Service Desk Analyst to join our team in Leicester. As a Service Desk Analyst, you will be the primary point of contact for customers experiencing technical issues and will be responsible for resolving these issues in a timely and efficient manner.
Key Accountabilities:
- Provide exceptional customer service and respond to all customer inquiries in a professional and timely manner
- Resolve technical issues quickly and effectively, escalating to senior IT members as necessary
- Manage new starters and leavers from a technical perspective, ensuring seamless handovers and minimal disruption to service
Requirements:
- Previous experience within a Service Desk environment is essential
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage competing priorities
What We Offer:
- A competitive salary of £32,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive team environment
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