IT Service Desk Expert

5 days ago


Leicester, Leicester, United Kingdom CV-Library Full time

About the Role

We are seeking a highly motivated and experienced Service Desk Analyst to join our team in Leicester. As a Service Desk Analyst, you will be the primary point of contact for customers experiencing technical issues and will be responsible for resolving these issues in a timely and efficient manner.

Key Accountabilities:

  • Provide exceptional customer service and respond to all customer inquiries in a professional and timely manner
  • Resolve technical issues quickly and effectively, escalating to senior IT members as necessary
  • Manage new starters and leavers from a technical perspective, ensuring seamless handovers and minimal disruption to service

Requirements:

  • Previous experience within a Service Desk environment is essential
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage competing priorities

What We Offer:

  • A competitive salary of £32,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment

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