Business Support Coordinator
4 weeks ago
About the Role
We are seeking a highly organized and detail-oriented Business Support Administrator to join our Quality and Safety Team at NHS South Yorkshire Integrated Care Board. As the first point of contact for the team, you will provide exceptional administrative support, manage queries and issues, and ensure that complaints and suggestions are dealt with sensitively and helpfully.
Key Responsibilities
- Provide high-quality administrative support to the Quality and Safety Team, including managing a range of queries and issues from colleagues, service users, and external organizations.
- Ensure that complaints, comments, and suggestions are dealt with sensitively and helpfully, referring on as needed.
- Explain complex administrative and team processes in an understandable way to colleagues, patients, or external organizations.
- Work collaboratively with other administrators/PAs across the organization to provide an effective network of communication, including dealing with visitors and being flexible to cover other administrators' general duties.
- Promote a positive image of the Service in all dealings, being professional, tactful, and helpful.
- Exercise judgment when dealing with queries, resolving issues where possible and escalating as appropriate.
- Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager.
- Prepare word processing documents, letters, emails, and reports as required.
- Plan and organize meetings for the department and plan any administrative work as required.
- Prepare agendas and take notes at meetings.
- Manage own time effectively.
About Us
NHS South Yorkshire Integrated Care Board oversees health and social care for a population of people. We are building on the strengths, capacity, and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare, Tackling inequalities in outcomes, experience, and access, Enhancing productivity and value for money, and Helping the NHS support broader social and economic development.
We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total, there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community, and social enterprise sector (VCSE) organizations.
We are a Disability Confident Employer.
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