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Business Support Coordinator

4 weeks ago

Rotherham, Rotherham, United Kingdom NHS South Yorkshire Integrated Care Board Full time

About the Role

The NHS South Yorkshire Integrated Care Board is seeking a highly organized and detail-oriented Business Support Coordinator to join their Quality and Safety Team. As the first point of contact for the team, you will manage a range of queries and issues from colleagues, service users, and organizations.

Key Responsibilities

  • Provide high-quality business support across the breadth of the team, incorporating Continuing Health Care, Safeguarding, and Quality and Patient Safety.
  • Ensure complaints, comments, and suggestions are dealt with sensitively and helpfully, referring on as needed.
  • Explain complex administrative and team processes in an understandable way to colleagues, patients, or external organizations.
  • Work together with other administrators/PAs across the organizations to provide an effective network of communication.
  • Promote a positive image of the Service in all dealings, being professional, tactful, and helpful.
  • Exercise judgment when dealing with queries, resolving issues where possible and escalating as appropriate.
  • Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager.

About Us

The NHS South Yorkshire Integrated Care Board oversees health and social care for a population of people. We are building on the strengths, capacity, and knowledge of all those directly involved with our local communities to deliver our four key aims.

We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population.