Band 7 Diabetes Dietetic Team Lead

3 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

The role of a Band 7 Diabetes Dietetic Team Lead - Clinical Secretary is to provide effective delivery of patient-focused healthcare within key performance targets. This involves providing communication and organisational skills for a designated number of consultant surgeons and their associated medical personnel/teams.

The successful candidate will be responsible for managing patient investigation results, processing health records, and providing appropriate cover for colleagues during periods of absence. They will also be the primary contact for patients under designated consultants, communicating effectively and professionally to give reassurance, information, or advice as needed.

To be successful in this role, the candidate will require excellent communication and interpersonal skills, as well as the ability to prioritise work and take initiative on matters of importance. They will also need to have a thorough understanding of NHS performance targets and be able to work as part of a team, providing direction when necessary.

Main Duties of the Job
  • Transcription and production of typewritten reports/correspondence, using word processing packages, for the medical teams.
  • Managing patient investigation results, including retrieving patient results from ICE/CRIS systems and ensuring that abnormal results are communicated promptly to appropriate clinicians.
  • Processing health records of patients discharged from hospital, including ensuring that follow-up appointments or referrals to other specialties are arranged where necessary.
  • Providing appropriate cover for colleagues during periods of absence, using a 'buddy' system to ensure effective cross-cover is maintained within the directorate.
Person SpecificationEducationEssential Criteria
  • 5 GCSEs at Level 4 and above or equivalent, including GCSE English.
  • RSA/OCR Stage III Typewriting or equivalent.
  • RSA/OCR Audio Typewriting Stage III or proven ability of an equivalent level of skill.
Desirable Criteria
  • AMSPAR qualification.
  • Medical terminology certificate or knowledge of medical terminology.
  • ECDL.
Job ExperienceEssential Criteria
  • Relevant secretarial experience in an acute hospital environment.
  • Experience of information technology systems, including Word, Excel, Email, Access, PowerPoint, Outlook, ICE, Theatreman, and Cerner.
Desirable Criteria
  • Analytical skills and ability to problem-solve.
  • Thorough understanding of NHS performance targets.
  • Ability to work as part of a team and be supportive of other team members, giving direction when necessary.
Personal QualitiesEssential Criteria
  • Experience of developing and maintaining good working relationships at all levels.
  • Understanding and commitment to the need for confidentiality.
  • Excellent communication and interpersonal skills.
  • Excellent organisational and time management skills, with the ability to prioritise work and take initiative on matters of importance.
Desirable Criteria
  • Ability to maintain composure in challenging situations.

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