Administrative Support Officer
4 weeks ago
Job Summary:
This role falls within the Highways Transport and Planning (HTP) Directorate at CRA GROUP LIMITED.
As an Administrative Support Officer, you will provide a customer-focused and efficient administrative service, prioritizing your daily tasks in accordance with team requirements and service objectives.
You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales, including organizing large-scale events and meetings, coordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, email inbox management, fulfilling statutory requests, completing complex correspondence and documentation, financial administration, and updating websites and council IT systems to support service delivery.
Key Duties/Accountabilities:
- Delivers timely and efficient specialist administrative support to a team or across teams with an awareness of team requirements and priorities.
- Communicates with and develops good working relationships with relevant managers and colleagues to deliver an effective service.
- Prioritizes own day-to-day work, working with colleagues to deliver objectives and a customer-focused service.
- Manages incoming email boxes and updates websites.
- Produces complex, accurate, factually, and grammatically correct documentation, correspondence, and reports.
- Organizes large events and meetings, ensuring reports are completed and provided. Responsible for fulfilling relevant statutory requests and reports.
- Responsibility for processing and/or raising Purchase Orders and invoicing and other relevant financial administration.
- Updates and maintains relevant computerized and manual records relating to the service appropriately and accurately.
- Refers complex or technical queries and those unrelated to the service appropriately, working under guidance on unusual or difficult problems.
- Follows procedures and processes to respond independently to day-to-day telephone, email, and written queries, including using initiative to resolve unexpected problems where necessary.
- Appropriate and careful daily handling of confidential and sometimes sensitive or personal financial or other related information relating to the service.
Essential Experience Required:
- Excellent communication skills for answering telephone, email, and face-to-face queries effectively, communicating with staff and customers.
- Clear and effective written communication skills to produce accurate meeting minutes, write non-standard correspondence, documentation, and reports, present data and financial information, and to write and respond to emails appropriately, demonstrating accuracy and attention to detail.
- Good numeracy skills in order to work with figures and data to make sound and accurate financial calculations and data collection, working methodically.
- Good analytical and problem-solving skills to analyze specialist information and draw practical conclusions and appropriate actions with an understanding of relevant policies and procedures.
- Ability to identify the most efficient and effective ways of working, embrace change, and adapt to changing situations and new ways of working positively and effectively, including the ability to learn new systems and processes.
- Excellent IT skills enabling effective daily use of office applications such as Microsoft Outlook, Teams, Word, and Excel.
Essential Qualifications Required:
- 4 GCSEs with A-C/9-4 passes, including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
Additional information to note:
Pay Grade 5.
Working arrangements: Full-time, Monday to Friday.
Office location: CRA GROUP LIMITED.
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