Healthcare Administrator

1 month ago


Nottingham, Nottingham, United Kingdom Vita Health Group Full time

About Vita Health Group


Vita Health Group is a leading provider of physical and mental health services, celebrating life and improving lives physically and mentally. We work in partnership with the NHS, are engaged by insurers, and support corporate companies to provide a range of services.


Job Summary


We are seeking an Administrative Assistant to join our NHS Talking Therapies team. The successful candidate will provide an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals, and ICB contacts.


Main Responsibilities



  • Answering incoming and making outbound calls in a professional manner within agreed KPIs.
  • Processing referrals within targeted timeframes.
  • Updating patient information within the record system, ensuring a high level of accuracy.
  • Monitoring and actioning treatment waitlists.
  • Responding to enquiries via email.
  • Checking and processing letters to patients, GPs, and healthcare professionals.
  • Ensuring patients are communicated with at the earliest opportunity for any changes to appointments, including cancellations and reschedules.
  • General administration and any other ad-hoc duties to contribute to the smooth running of the service.

Requirements


The ideal candidate will have good experience of dealing with the public and be a confident communicator both on the telephone and over email. They will possess excellent attention to detail, be quick to learn new systems, and be eager to develop their career as part of a close-knit team in a flexible and supportive environment.


About the Role


This role is based 2 days per week (Monday and Wednesday) at our City Centre office. There is no option for fully remote working within this role.


Why Vita Health Group?


Vita Health Group is committed to being an equal opportunities employer and is seeking to improve the diversity of its workforce. We are dedicated to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.


What We Offer



  • A competitive salary.
  • The opportunity of a flexible work-life balance.
  • A comprehensive benefits package.


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