Customer Service Liaison

4 weeks ago


Tetbury, Gloucestershire, United Kingdom Coventry Building Society Full time

The Customer Service Assistant role is at the heart of our local community, supporting a wide range of customers in a welcoming environment. This dynamic position involves finding solutions for customers, keeping up to date with our services and policies, and staying on top of admin tasks.


Key responsibilities include dealing with cash transactions carefully and accurately, taking calls, and other duties for our greater Customer Service area. You will have the opportunity to engage with a diverse range of people, find out how to help them best, and give them a great experience with us.


As a mutual, we work together to improve the lives of others. We are serious about equality and believe that being yourself makes us stronger. We understand the need for flexibility and will consider alternative working patterns.


We offer a range of benefits, including 25 days holiday plus Bank Holidays, the ability to buy and sell holiday allowance, annual pay review, personal pension, and more.


About You

You will be a people person with experience of interacting with customers and providing great service, possibly from a retail or call centre background. This isn't essential as you will receive full training on our systems and services.


About Us

We are one of the largest Building Societies in the UK, with over 3,000 employees working together to achieve our goal of improving lives. We are a Great Place to Work and believe that everyone has a role to play in making a difference.


We value our employees' wellbeing and offer extensive support, including a culture of reward and recognition. If you are looking for a career that goes beyond basic pay, come and join us at Coventry Building Society.


Flexibility and Why it Matters

We understand the need for flexibility and will consider alternative working patterns. Have a chat with us before you apply to discuss the possibilities for this role.



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