Customer Service Liaison Specialist

2 days ago


Tetbury, Gloucestershire, United Kingdom Coventry Building Society Full time

At Coventry Building Society, we are committed to providing exceptional service to our customers. As a key member of our team, you will play a vital role in ensuring that every customer interaction is positive and memorable.

About the Role:

We are currently seeking an experienced Customer Service Advisor to join our team. As a successful candidate, you will be responsible for supporting a wide range of customers in a welcoming environment where every day is different.

Main Responsibilities:

  • Finding solutions for customers through effective communication and problem-solving skills
  • Staying up-to-date with services and policies to provide accurate information and advice
  • Handling cash transactions and administrative tasks efficiently and accurately
  • Taking calls and other duties for Customer Service, providing a high level of support and care to our customers

About You:

You will be a people person with experience interacting with customers and providing great service. You will engage with diverse people, find ways to help them best, and give them a great experience.

We value equality and have a culture of reward and recognition, as well as total support for wellbeing. Our employees are our greatest asset, and we strive to create a work environment that is inclusive and supportive.

Benefits Package:

  • Possibility to buy and sell holiday allowance, allowing you to manage your time effectively
  • Annual pay review, ensuring your hard work is recognized and rewarded
  • Annual Success Share scheme, giving you a stake in the company's success
  • Maternity, paternity, and shared parental leave, supporting you during life's important moments
  • Service recognition, acknowledging your dedication and commitment

Based on industry standards and national averages, we estimate the salary for this position to be around £25,000 - £30,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply for this exciting opportunity.



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