Technical Support Assistant for University Hospitals Coventry and Warwickshire
2 weeks ago
An exciting opportunity has arisen for a highly skilled Technical Support Assistant to join our dynamic team at University Hospitals Coventry and Warwickshire NHS Trust. We are seeking a dedicated and enthusiastic individual to provide first-line technical support and exceptional customer service to our users.
Key Responsibilities:- Assist in the support of corporate computer systems, including routine housekeeping and maintenance tasks, configuration management, incident management, change management, and problem management.
- Assist in problem determination and resolution on ICT equipment and services, liaising with Second Line/Third Line technical teams and other ICT teams as necessary.
- Provide first-line technical and user support for all Trust-wide systems, using remote support tools to troubleshoot, resolve faults, and assist users with any queries.
- Support the implementation of new systems, ensuring a consistent standard of service delivery, first-line technical support, user support, and training assistance.
- Ensure all service requests are dealt with efficiently, logged in a timely manner, and annotated with a comprehensive description of the problem.
- Able to work independently, guided by standard operating procedures, with minimum supervision.
- Proficient in word processing, spreadsheets, and databases.
- Participate in the training of fellow members of staff and students, as required.
- Keep abreast of current developments within the IT industry.
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