Technical Support Specialist

4 weeks ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

About the Role

University Hospitals Coventry and Warwickshire NHS Trust is seeking a highly skilled Technical Support Analyst to join their ICT Department team. This exciting opportunity is perfect for an individual who is passionate about providing exceptional levels of support to a variety of disciplines within a large and dynamic Acute Hospital environment.

Key Responsibilities

As a Technical Support Analyst, you will be responsible for providing end-user hardware and software support, utilizing the ITIL framework for incident, change, request, and problem management. You will also be required to undertake acceptance testing, software loading and configuration, and troubleshooting of desktop end-user Information & Communications Technology (ICT) equipment.

Requirements

To be successful in this role, you will need to have excellent technical, interpersonal, and communication skills. You will also need to be confident working as part of a large team and independently. The post holder will be based at University Hospital, Coventry, and will be required to work within the core office hours of 7:30 to 18:00 Monday to Friday, with flexibility to ensure the needs of the service are met.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust is one of the largest teaching Trusts in the UK, rated as good by the Care Quality Commission. We are proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do. We are committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.

What We Offer

We offer a wide range of learning and development opportunities, and a chance to be part of a passionate and talented team. If you are a motivated and enthusiastic individual who is passionate about providing exceptional levels of support, we would love to hear from you.



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