Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
At undisclosed, we're seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a passion for delivering exceptional customer service and technical expertise in resolving complex IT issues.
Key Responsibilities:
- Provide technical support to users of Information and Communications Technology (ICT) equipment.
- Utilize ITIL framework incident, change, request, and problem management to resolve hardware and software issues.
- Undertake acceptance testing, software loading, and configuration of ICT equipment.
- Install and commission ICT equipment in user work areas and provide basic familiarization.
- Be conversant with the principles, configuration, and use of standard computer operating systems.
- Support a range of mobile devices, including Apple products and dictation equipment.
- Provide support to corporate networked systems, including routine housekeeping and maintenance duties.
- Undertake problem determination and resolution on ICT equipment and services.
- Ensure ICT equipment conforms to safety standards.
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