Client Service Operations Manager
5 days ago
We are seeking a Client Service Operations Manager to lead our customer service team. In this role, you will be responsible for ensuring that all customer interactions are handled efficiently and effectively.
Key Responsibilities:
- Manage a team of customer service representatives, providing coaching and guidance to ensure high-quality service
- Analyze customer feedback and develop strategies to improve service quality
- Collaborate with other departments to identify opportunities to enhance the customer experience
Requirements:
- 3+ years of experience in a customer-facing or management role
- Strong leadership and communication skills
- Ability to analyze data and develop actionable insights
What We Offer:
- Competitive salary: £40,000 - £55,000 per annum
- Bonus structure tied to performance metrics
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Estimated Salary Range: £40,000 - £55,000 per annum
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