Client Service Operations Manager

5 days ago


North East, United Kingdom Halfords Group PLC Full time
Job Overview:
We are seeking a Client Service Operations Manager to lead our customer service team. In this role, you will be responsible for ensuring that all customer interactions are handled efficiently and effectively.

Key Responsibilities:
- Manage a team of customer service representatives, providing coaching and guidance to ensure high-quality service
- Analyze customer feedback and develop strategies to improve service quality
- Collaborate with other departments to identify opportunities to enhance the customer experience

Requirements:
- 3+ years of experience in a customer-facing or management role
- Strong leadership and communication skills
- Ability to analyze data and develop actionable insights

What We Offer:
- Competitive salary: £40,000 - £55,000 per annum
- Bonus structure tied to performance metrics
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

Estimated Salary Range: £40,000 - £55,000 per annum
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