Operational Service Director

8 hours ago


North East, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time
Job Opportunity: Operational Service Manager (Band 8a)

The Newcastle upon Tyne Hospitals NHS Foundation Trust is committed to delivering high-quality patient care and achieving its performance objectives. As an Operational Service Manager, you will play a key role in driving delivery and transformation within the Trust.

This is a challenging yet rewarding opportunity for an experienced professional to take on a leadership role within our organization. You will be responsible for managing a portfolio of services, providing operational and strategic business planning, and working closely with the Associate Director of Operations to ensure the Clinical Board achieves its objectives.

As an Operational Service Manager, your primary responsibilities will include:

  • Service Management: Assume day-to-day responsibility for the operational management of all aspects within your portfolio
  • Waiting Lists and Capacity Planning: Manage and control waiting lists, breach lists, and ensure adequate capacity to meet agreed constitutional and organisational wait targets
  • Incident Investigation and Response: Deal with queries and complaints, including those from distressed patients, and respond in a timely manner
  • Culture and Safety: Ensure a safe, respectful culture where all staff, patients, and visitors are treated with dignity, respect, and compassion

In addition to these responsibilities, you will contribute to the day-to-day operational management of your area and take the lead in specific delegated areas, including ensuring the delivery of agreed performance targets.

We offer a competitive salary of £64,000 - £71,152 per annum, depending on experience, as well as a range of benefits, including flexible working arrangements and access to ongoing training and development opportunities.



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