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Luggage Porter

1 month ago


London, Greater London, United Kingdom The Landmark London Full time
About the Role

We are seeking a skilled and enthusiastic Luggage Porter to join our Concierge Team at The Landmark London. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring their luggage is handled with care and efficiency.

Key Responsibilities

  • Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.
  • Assist departing guests with their luggage and transportation arrangements.
  • Provide directions or general information to guests or patrons as may be required.
  • Notify the Chief Concierge, Assistant Concierge, and/or Assistant Manager on duty of any guest problems or complaints.

What We Offer

  • A competitive salary of £23,795.20 + service charge.
  • A comprehensive pension scheme with company contributions.
  • 50% discount in all our restaurants and Spa treatments across our properties.
  • Team member and Friends & Family rates across our properties.
  • A complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • An interest-free season ticket loan.
  • An Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • A bike-to-work scheme.
  • A Recommend a Friend incentive.
  • Uniforms provided and laundered complimentary.
  • Free meals on duty.
  • The opportunity to join our taskforces to contribute to the business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.

About Us

The Landmark London is a 5-star hotel located in the heart of London, opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. We are a member of the Leading Hotels of the World and have been awarded 2 rosettes. We are committed to providing exceptional service to our guests and are proud to be one of the best hotels in London.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please note that all applicants must be legally eligible to work in the UK.