Customer Satisfaction Officer

1 week ago


Hertfordshire, United Kingdom Nec Software Solutions Full time

About the Role

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Nec Software Solutions is looking for a highly skilled Customer Satisfaction Officer to join our team. As a key member of our customer engagement management function, you will be responsible for ensuring high levels of customer satisfaction and retention.

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About You

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You will have a proven track record in customer-facing roles, with experience in developing and implementing strategies to enhance customer satisfaction and retention. Your excellent stakeholder management and communication skills will enable you to foster strong relationships with senior customer representatives and stakeholders.

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Key Responsibilities

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  • Foster strong relationships with senior customer representatives and stakeholders.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Ability to articulate the NECDS service proposition and its value for new business opportunities.
  • Manage the 'Acceptance into service' process, working with the Delivery Manager to ensure a smooth transition from project to a 'live' service.
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About Us

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We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus an excellent benefits package, including an above average pension scheme, private medical cover, 25 days paid holiday, life assurance cover, a group pension plan, and flexible benefits.



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