Customer Service Liaison Officer

2 days ago


Wigtown, Dumfries and Galloway, United Kingdom MacArthur Recruitment Full time

Join our team in Aspatria, Cumbria

Expected salary £22,695

Work hours: Monday to Friday 09:00-17.00

Maintaining exceptional customer relationships is at the heart of this role as a Customer Service Adviser. You will interact with customers and external service providers (couriers, retailers, etc.) to deliver a seamless customer experience. Your tasks include answering queries and proactively assisting customers, ensuring their satisfaction and loyalty.

In this position, you will work closely with colleagues to meet customer needs and resolve any issues that may arise.

Key responsibilities:

  • Respond to customer inquiries and concerns via phone, email, or in-person
  • Collaborate with internal teams to resolve customer issues efficiently
  • Proactively identify opportunities to improve customer satisfaction
  • Maintain accurate records of customer interactions

Benefits of this role:

  • Competitive salary package, including £22,695 per annum
  • A supportive and dynamic work environment
  • Ongoing training and development opportunities


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